Appointment management
Clinic appointment management without the register.
Calendar, slot rules, reschedules, holidays, walk-ins and the token queue in one place — so the front desk runs the day instead of chasing it.
Last updated 25 September 2026
Clinic calendar
A live month and week view of every doctor’s capacity. Spot full sessions, find gaps, and flex online vs counter limits for a day without rebuilding a rule.
Slot rules, not hand-made slots
Describe each doctor’s week once — days, sittings, per-sitting quotas, follow-up rules — and slots are generated forward automatically.
Reschedule and cancel with SMS
Single or bulk reschedules, holiday auto-reschedule, and patient self-reschedule — every change goes out as an SMS. Cancellation fees are shown before you confirm.
Front desk and counter bookings
Reception books walk-ins at the counter from the same calendar, and each receptionist can be limited to their own branch.
Check-in and token queue
Clinic Flow checks today’s patients in with a token number, so the doctor’s list follows arrival order. Video visits stay out of the in-clinic queue.
Doctor and accountant views
Doctors see today’s load, new vs follow-up mix and no-show trends with finances hidden; the accountant sees payments, settlements and refunds — not medical records.
What appointment management software has to handle
Taking a booking is the easy part. Managing appointments means everything that happens after: the doctor who is called to a hospital round, the Sunday that becomes a holiday, the patient who wants to move to the evening sitting, the follow-up that should be free within a week, and the walk-in who arrives when the online seats are already gone.
Treatlly handles these as rules rather than daily manual work:
- ✓Online vs walk-in quotas per sitting, with a same-day online cut-off time.
- ✓Follow-up eligibility and window rules, with follow-up notices shown to the patient at booking.
- ✓Holidays remove the affected days and reschedule the patients on them with an SMS, rather than silently dropping them.
- ✓Late doctor? Push the whole queue by 30 minutes from the staff app; every patient is told by SMS.
- ✓Multiple doctors and branches from one dashboard, with per-branch hours, doctors, slots and pricing.
- ✓Per-person permissions — for example, a receptionist who may cancel a booking but not edit doctors.
- ✓Every patient’s visit history, family members and prescriptions in one searchable record.
Reports you can act on
Booking analytics show where appointments come from (web, iOS, Android or counter), which cities and devices patients use, and how many use your branded app. Doctors see 7-day no-show and wait-time trends. The finance view reconciles every online payment with what actually reached your bank.
Pricing
One flat monthly subscription covering booking and management. No per-appointment charges — when a day reaches its limit, the booking is refused on screen rather than billed as overage.
| Plan | Price | Doctors | Locations | Appointments / day |
|---|---|---|---|---|
| Launch | ₹2,999 / month | 1 | 1 | 20 |
| Growth | ₹5,999 / month | 2 | 2 | 100 |
| Pro | ₹9,999 / month | 10 | 1 | 300 |
Full pricing and add-ons · How patients book · For clinics in Bihar
Frequently asked questions
What is the best appointment management software in India for a small clinic?+
A small OPD needs walk-in and online bookings in one calendar, SMS updates when things change, holiday handling and a token queue — at a price that does not grow with each patient. Treatlly covers those at a flat fee from ₹2,999/month. Our buyer’s guide lists what to check in any tool.
Can one account manage several doctors and branches?+
Yes. Growth includes 2 doctors and 2 locations, Pro includes 10 doctors, and more doctors or locations can be added at ₹299 and ₹499 per month.
What happens to booked patients when the doctor takes a holiday?+
Mark the holiday and the affected appointments are rescheduled, with an SMS to each patient.
Can reception and doctors use it from a phone?+
Yes. The Treatlly staff app on iOS and Android lets doctors mark visits done or no-show, reschedule patients and push the queue when running late.